Why use a mobile vet?


Our home visit service eliminates all of the problems associated with transporting your pet to the surgery, when he/she may be unwell or dislike travelling in the car. There is no long wait in a crowded waiting room, which can be difficult for anxious pets or for cats and small furries who may become distressed by the sounds of other animals. There is also no risk of your well pet coming to the surgery for vaccination, and coming into contact with other sick animals.

There are illnesses or behavioural problems in small animals that can be related to their home environment, and in these cases it is of a huge benefit for us to be able to see your pet in their own home to address these issues. This is especially useful for stress related cystitis in cats, and in hock pressure sores in rabbits.

If the time has come for you to say goodbye to your pet, we offer a compassionate at home service, where you will not be rushed during your decision or during the euthanasia process. We also offer individual cremation with your pet’s ashes returned personally to your door.

How to make a booking?

You can book an appointment via our website, phone or email. We will confirm your booking within 24 hours and you will receive another message from us on the day of your appointment when we are on our way to your premises with an estimated time of arrival.

What are your opening times?


Monday 8.30am - 3.30pm (last appointment 3pm)
Tuesday 8.30am - 7.30pm (last appointment 7pm)
Wednesday 8.30am - 3.30pm (last appointment 3pm)
Thursday 8.30am - 3.30pm (last appointment 3pm)
Friday 8.30am - 12.30pm (last appointment 12noon)

We do not open weekends or bank holidays

Safety policy

We will contact you via text message or telephone shortly before we arrive at your premises, and kindly request that if possible dogs and cats are isolated in a room shortly prior to our visit.

We kindly ask that if your pet has shown any aggression towards strangers or veterinary staff previously, that you forewarn us before our visit. We also ask that nervous dogs who may be inclined to snap or bite be muzzled before our arrival. If you do not have a muzzle, please let us know and we can provide one on arrival.

We reserve the right to refuse treatment if an animal shows such aggression towards our staff that a visit becomes unsafe. We will then aid you with an alternative means to seek treatment for your pet.

How do I make a booking?

We have some appointments available to book online each day, and some will remain phone only appointments to allow us to plan our day appropriately as we want to be punctual to our visits. If you require a different time slot, please call or message us with your requirements and we will call you back as soon as possible.

Liasing with other practices

We welcome clients who would like to use our service for all of their veterinary requirements, and clients that want to use us for ‘one off’ consultations or services. If we have not seen your pet before, we will request a history from your regular/previous practice prior to our visit. This enables us to have all the information we need to hand at the time of our visit. If you are using us for a ‘one off’ visit, we will email a copy of our visit and any medication your pet has received to your normal practice.

Payment

Payments can be made online when booking or during our visit. We can accept either cash or payment by debit or credit card. We do not accept cheques and we do not offer credit. If you would rather pay for your appointment before we arrive and did not book online, we can take payment over the phone.